Refund Policy

We want you to enjoy every bottle from GRIBAUDO VINEYARDS. This policy explains how to request a refund for wine, kits and subscription shipments bought on our online store. Effective date: 2026-10-23.

Refund period

You may request a refund within 30 days of delivery.

Condition of the item

Items must be returned unused, with all accessories, manuals and the original packaging. Returns shipping: paid by the customer for change-of-mind returns; paid by us for defective or incorrect items.

Because wine is an alcoholic beverage, returns must be shipped following carrier rules for alcohol. Contact us first and we will explain how to send it back. Please do not ship wine back without our instructions.

Broken, faulty or incorrect bottles

If a bottle arrives broken or leaking, or you received the wrong wine, see the "Lost or damaged packages" section of our Shipping Policy. Photos of the box and bottles help us resolve it quickly.

How to request

E-mail [email protected] with your order number. You may also call +12093681378. We answer within 2 business days.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval; card statements may take one or two billing cycles to show it.

Subscriptions

You can cancel a subscription at any time by e-mailing [email protected] or calling +12093681378 to stop future charges. Shipments already charged follow the rules on this page.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Exchanges

Defective items can be exchanged or fully refunded, with shipping paid by us.